Alex Krieger #

Summary #

A technical author, trainer, facilitator, and designated subject matter expert, with 19 years’ experience in enterprise computing and storage technologies in roles as administrator, architect, support engineer, pre-sales field enablement, and technical marketing.

Key Skills #

• A strong sense of responsibility and attention to detail
• An ability to learn new concepts quickly and thoroughly and train others
• Ability to thrive in a fast-paced, swiftly growing, diverse business environment
• A commitment to improve or streamline business processes whenever possible
• An ability to build small teams and provide them with mentoring and structure as needed

Experience #

Technical Marketing Engineer – Veritas Technologies #

• Location: Remote (Colorado)
• Duration: 2018-2023

• Developed training and conference material, blog posts, and technical collateral for launch of Veritas’s first scale-out / containerized data protection appliance
• Acted as technical point of contact, hands-on guide, and test systems admin/operator for proof-of-concept and product demonstrations during product beta cycle and for largest customer accounts post-launch
• Developed and published regular-cadence product FAQs and white papers on integrated solutions, replication, security best practices, and performance sizing and recommendations
• Scripted, recorded, and voiced product demonstration and technical marketing videos on an as-needed basis for appliance and SaaS products

Technical Marketing Engineer – Dell EMC #

• Location: Remote (Colorado)
• Duration: 2016-2018
• Delivered product technical knowledge to Dell EMC’s field and customers in the form of boot camps, technical deep dive sessions, live product demonstrations, and in-depth conversations on the product and its use in legacy/traditional, converged, and 3rd platform architectures

• Developed from scratch the ScaleIO (now VxFlex OS) 300-level technical deck into a 100+ slide library of technical diagrams and walkthroughs widely leveraged by the field and product management
• Planned and recorded demonstration and technical training videos for publication on YouTube, re-use in trade show kiosks, training, etc, on topics such as ScaleIO Infinite Architecture and Nondisruptive Upgrades.

Technical Marketing Engineer – NetApp #

• Location: Research Triangle Park, North Carolina
• Duration: 2010-2016
• Served as Technical Marketing resource for NetApp's cross-functional efforts to provide SAN solutions with clustered Data ONTAP to customers requiring mission critical and business critical storage workloads – wrote implementation and architectural collateral, captured product lifecycle and requirements, documented and tested a SAN Optimized deployment of clustered Data ONTAP
• Took on the role of subject matter expert for everything block protocol-related in NetApp's core storage operating system, Data ONTAP, including ecosystem knowledge of Fibre Channel and data center networking

• Submitted session proposals to the yearly NetApp Insight conference, then developed and presented technical and solution-oriented sessions — 11 in 5 years
• Proposed, implemented, proctored on-demand training labs for NetApp Insight; acted as a subject matter expert on SAN for peers writing documentation and developing training and exam material

Escalation Support Engineer – NetApp #

• Location: Research Triangle Park, North Carolina
• Duration: 2006-2010
• Resolved both both immediate, high-priority and long-running, protracted escalated support cases for Data ONTAP and customer storage environments

• Mentored support engineers: within own team, within the larger regional team, and support center-wide
• Assumed the role of Specialty Lead for the storage management support team:
  • Participated in storage management product review and design meetings
  • Developed and delivered a 4-day storage management troubleshooting course with the support center’s training and education division; delivered SAN and NFS troubleshooting courses

UNIX and Storage Admin / Team Lead – Bayview Financial #

• Location: Coral Gables, Florida
• Duration: 2002-2006
• Interviewed, hired, supervised, and mentored a small team of UNIX / storage administrators

• Enforced the practice of proactive system administration and the implementation of environment-wide policies and procedures for system security, access control, configuration and change management; developed server change management policies, as well as logging, monitoring and alerting; introduced version control to in-house development staff; proactively developed standards and best practices

Technical Skills #

Virtualization and hyperconverged datacenter technologies, including storage integration with hypervisors and containers, automation and portability tools Enterprise storage technologies, including distributed / software-defined storage, Fibre Channel, iSCSI, Fibre Channel over ethernet, NFS and NFS tuning, host adapters, storage and networking switch topologies, storage industry standards Vendor-specific storage and data protection technologies, including Dell EMC VxFlexOS, Data ONTAP, Veritas NetBackup; with a focus on replication and availability Authorship and collaboration tools, including Microsoft Word/Excel/PowerPoint, revision and change control methodologies, MediaWiki and Confluence maintenance UNIX and Linux administration and automation, including bash and Python scripting, toolchain package management with RPM and apt, automation and compliance tools

Education and Certifications #

• B.A., English Literature; cum laude, minor in MIS – University of Miami; 2001
• NetApp Certified Data Administrator (NCDA) certification; 2007
• NetApp Certified Implementation Engineer (NCIE) certification; 2012